Last modified: 2024.9.29
This document describes how TP-Link and its authorized partners (collectively, “TP-Link,” “we” “us,” or “our”) use cookies and tracking technologies on our websites and mobile apps.
It is our policy to use cookies and tracking technologies only with the consent of the users of the digital services we provide, except where the use of cookies or tracking technologies is strictly necessary for the operation or use of a service.
We set out below information about:
- Cookies and online tracking technologies;
- How we use cookies and tracking technologies;
- Your choices: managing cookies;
- Changes to our cookie uses;
- How to contact us.
To find out more about our approach to privacy please read our Privacy Policy.While we may automatically use some cookies that are strictly necessary to provide the services you request or enable communications, we request your consent for all of our other cookie uses.
1. Cookies and online tracking technologies
A web browser cookie is a small text file that is sent by a website to your computer or mobile device where it is stored by your web browser. Web browser cookies may store information such as your browser type, and information about the content you view and interact with on digital services. By storing such information, web browser cookies can remember your preferences and settings for online services and analyze how you use online services.
- Tracking Technologies: Web Beacons/Gifs, Pixels, Page Tags, Script
Emails and mobile apps may contain small transparent image files or lines of code to record how you interact with them. This information is used to help website and app publishers better analyze and improve their services.
When you use mobile applications, unique identifiers associated with your device (such as the device ID), your activity within the App and your network location may be recorded. This information may be used to analyze, improve and customize digital services.
2. How we use cookies and tracking technologies
We may use the following types of cookies:
- Basic Cookies. Our website requires the use of these cookies to properly operate or provide necessary functions relating to the services you request. They include, for example, cookies enabling you to securely log into our website, use a shopping cart, purchase products, or choose location to download correct software/firmware.
- Analysis and Marketing cookies. These cookies allow us [and our third-party service providers] to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve how our website works by, for example, ensuring that users can easily find what they need on our website. These cookies generate aggregate statistics that are not associated with an individualized profile.
Except for basic cookies, all first-party cookies set by this site will expire no later than six months after your last website visit.Third-party cookie expiration periods are set by their respective owners.
Please see our cookie table for a list of the individual first-party and third-party cookies potentially used on this site and their specific purposes.
|
Host
|
Cookies
|
Cookies uesd
|
Types of Cookies
|
Description
|
Lifespan
|
|
tp-link.com
|
accepted_local_switcher
|
First party
|
Basic Cookies
|
Determine whether to display the pop-up box recommended by the site.
|
90d
|
|
tp-link.com
|
tp_privacy_base
|
First party
|
Basic Cookies
|
Determine whether to display the cookie pop-up box.
|
180d
|
|
tp-link.com
|
tp_privacy_marketing
|
First party
|
Basic Cookies
|
Marking the user's consent to the use of analytics and marketing cookies
|
180d
|
|
tp-link.com
|
tp_smb-select-product_scence
|
First party
|
Basic Cookies
|
Used to record user choices in Network Deployment Advisor
|
365d
|
|
tp_smb-select-product_scenceSimple
|
|
tp_smb-select-product_userChoice
|
|
tp_smb-select-product_userChoiceSimple
|
|
tp_smb-select-product_userInfo
|
|
tp_smb-select-product_userInfoSimple
|
|
tp-link.com
|
tp_top-banner
|
First party
|
Basic Cookies
|
Determine whether to display the banner at the top.
|
1d
|
|
tp-link.com
|
tp_popup-right-middle
|
First party
|
Basic Cookies
|
The floating window in the middle on the right.
|
1d
|
|
tp-link.com
|
tp_popup-right-bottom
|
The floating window on the lower right.
|
|
tp-link.com
|
tp_popup-center
|
The central floating window.
|
|
tp-link.com
|
tp_popup-bottom
|
Floating window at the bottom.
|
|
tapo.com
|
tapo_privacy_base
|
First party
|
Basic Cookies
|
Determine whether to display the cookie pop-up box.
|
180d
|
|
tapo.com
|
tapo_privacy_marketing
|
First party
|
Basic Cookies
|
Marking the user's consent to the use of analytics and marketing cookies
|
180d
|
|
tapo.com
|
tapo_top-banner
|
First party
|
Basic Cookies
|
Determine whether to display the banner at the top.
|
1d
|
|
tapo.com
|
tapo_popup-right-middle
|
First party
|
Basic Cookies
|
The floating window in the middle on the right.
|
1d
|
|
tapo.com
|
tapo_popup-right-bottom
|
The floating window on the lower right.
|
|
tapo.com
|
tapo_popup-center
|
The central floating window.
|
|
tapo.com
|
tapo_popup-bottom
|
Floating window at the bottom.
|
|
livechat.com
|
__livechat
|
Third party
|
Basic Cookies
|
This cookie is set by the provider LiveChat.Inc. This cookie is used to enable live chat with customers on the website.
|
3 years
|
|
__lc2_cid
|
Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter.
|
3 years
|
|
__lc2_cst
|
Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter.
|
3 years
|
|
__lc_cid
|
Necessary for the functionality of the website's chat-box function.
|
3 years
|
|
__lc_cst
|
Necessary for the functionality of the website's chat-box function.
|
3 years
|
|
CASID
|
Allows the website to recognise the visitor, in order to optimize the chat-box functionality.
|
Session
|
|
youtube.com
|
id
|
Third party
|
Basic Cookies
|
Functionality
|
400d
|
|
VISITOR_INFO1_LIVE
|
Functionality
|
170d
|
|
LOGIN_INFO
|
Functionality
|
400d
|
|
SIDCC
|
Unknow
|
360d
|
|
SAPISID
|
Unknow
|
400d
|
|
APISID
|
Unknow
|
400d
|
|
SSID
|
Functionality, Security
|
400d
|
|
SID
|
Functionality, Security
|
400d
|
|
HSID
|
Functionality, Security
|
400d
|
|
Unknow
|
Security
|
Session
|
|
__Secure-1PSID
|
Security
|
400d
|
|
__Secure-1PAPISID
|
Security
|
400d
|
|
__Secure-1PSIDCC
|
Security
|
360d
|
|
__Secure-3PSID
|
Security
|
400d
|
|
__Secure-3PAPISID
|
Security
|
400d
|
|
__Secure-3PSIDCC
|
Security
|
360d
|
|
1P_JAR
|
Unknow
|
30d
|
|
AEC
|
Security
|
180d
|
|
NID
|
Security, Functionality
|
180d
|
|
OTZ
|
Unknow
|
30d
|
|
analytics.google.com
|
_gid
|
Third party
|
Analysis and Marketing Cookies
|
Used to distinguish users.
|
1d
|
|
_ga_<container-id>
|
Used to persist session state.
|
400d
|
|
_ga
|
Used to distinguish users.
|
400d
|
|
_gat_gtag_<container-id>
|
Used to throttle request rate.
|
1min
|
|
ads.google.com
|
test_cookie
|
Third party
|
Analysis and Marketing Cookies
|
Functionality
|
15min
|
|
_gcl_au
|
Analytics, Advertising
|
90d
|
|
facebook.com
|
_fbp
|
Third party
|
Analysis and Marketing Cookies
|
Used to distinguish users.
Applicable only at Malaysia, Taiwan, France, Netherlands, Portugal, Spain, England, Belgium, Worldwide site
|
90d
|
|
crazyegg.com
|
cebsp_
|
Third party
|
Analysis and Marketing Cookies
|
Used to determine if a survey should be shown.
|
Session (auto-deletes when you quit your browser)
|
|
_ce.s
|
Track a recording visitor session unique ID, tracking host and start time
|
365d
|
|
_ce.clock_data
|
Store the difference in time from the server's time and the current browser.
|
1d
|
|
_ce.clock_event
|
Prevent repeated requests to the Clock API (see below).
|
1d
|
|
cebs
|
Used to track the current user session internally.
|
Session
|
|
hotjar.com
|
OptanonConsent
|
Third party
|
Analysis and Marketing Cookies
|
These cookies enable the website to provide enhanced functionality and personalisation.
Applicable only at England, Netherlands site
|
365d
|
|
_sctr
|
400d
|
|
_cs_s
|
15min
|
|
_hjFirstSeen
|
15min
|
|
_hjAbsoluteSessionInProgress
|
15min
|
|
_hjSessionUser_14
|
365d
|
|
_fbp
|
90d
|
|
ajs_anonymous_id
|
365d
|
|
_hjSessionUser_<hotjar-id>
|
365d
|
|
_uetsid
|
1d
|
|
_schn
|
Session
|
|
_uetvid
|
400d
|
|
NEXT_LOCALE
|
30d
|
|
_hjSession_14
|
30min
|
|
_hjid
|
365d
|
|
_cs_c
|
400d
|
|
_scid
|
400d
|
|
_hjAbsoluteSessionInProgress
|
30min
|
|
_cs_id
|
400d
|
|
_gcl_au
|
90d
|
|
_ga
|
400d
|
|
_gid
|
1d
|
|
_hjIncludedInPageviewSample
|
2min
|
|
_hjSession_<hotjar-id>
|
2min
|
|
_hjIncludedInSessionSample_<hotjar-id>
|
30min
|
|
linkedin.com
|
lidc
|
Third party
|
Analysis and Marketing Cookies
|
To facilitate data center selection
Applicable only at England site
|
1d
|
|
AnalyticsSyncHistory
|
Used to store information about the time a sync took place with the lms_analytics cookie.
Applicable only at England site
|
30d
|
|
UserMatchHistory
|
LinkedIn Ads ID syncing.
Applicable only at England site
|
30d
|
|
bcookie
|
Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform.
Applicable only at England site
|
365d
|
|
li_sugr
|
Used to make a probabilistic match of a user's identity outside the Designated Countries.
Applicable only at England site
|
90d
|
|
ln_or
|
Used to determine if Oribi analytics can be carried out on a specific domain.
Applicable only at England site
|
1d
|
|
tiktok.com
|
_ttp
|
Third party
|
Analysis and Marketing Cookies
|
Analytics, Applicable only at Romania site
|
1 year
|
3. Your Choices: managing cookies
When you first visit our Services you will be presented with a banner which offers you a choice about whether to accept or reject cookies or tracking technologies of different types, with the exception of those cookies which are strictly necessary for a particular service.
You may withdraw your consent for our cookie uses that are not strictly necessary at any time by using the button below.
TP-Link Cookie Settings Tapo Cookie Settings
Most web browsers allow you to directly block all cookies, or just third-party cookies, through your browser settings. Using your browser settings to block all cookies, including strictly necessary ones, may interfere with proper site operation.
You can find information on how to manage cookie settings on certain browsers via the following links:
Cookie settings in Chrome
Cookie settings in Firefox
Cookie settings in Internet Explorer
Cookie settings in Safari
4. Changes to Our Cookie Uses
We will post any changes to the way we use cookies on this page and indicate on our website that we updated this cookie policy. If the changes materially alter how we use cookies, we will post a notice on our website and request your consent for the materially different use. Please check back frequently to see any updates or changes to our cookie policy.
5. Contact Information
If you have any questions, comments, or requests regarding this cookie policy, please contact our Data Protection Officer at privacy@tp-link.com.