Tapo Term of Use

Tapo Terms of Use

Revised: February 7, 2026

These Terms of Use ("Terms") govern your access to and use of the TP-Link Systems Inc. mobile and web-based applications (the "Apps") where these Terms are posted. The Apps provide access to various services and features including artificial intelligence-powered tools (such as AI assistants, video summarization, device automation, control functions, and natural language interfaces) (“AI Services”), integrations with TP-Link smart home devices, voice control features, third-party APIs, and customer support tools such as warranty claims and technical assistance. Together, the Apps, the AI Services, and any other features or functionality made available through the Apps are referred to in these Terms as the “Services”.

For purposes of these Terms, "you" refers to any individual who accesses or uses the Services. "We", "us" or "TP-Link" refers to TP-Link Systems Inc.

By using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Services.

The Services are provided by TP-Link Systems Inc., located at 5 Peters Canyon Road, Irvine, California 92606, United States ("TP-Link”).

Note: These Terms govern your use of the Services only. They do not apply to your purchase or your use of any TP-Link physical products, which are subject to separate product-specific terms of use or license agreements provided with those products or otherwise made available through your TP-Link account.

1. Legal Capacity.

The Services are intended for individuals who are at least 18 years old and capable of entering into legally binding contracts. By using the Services, you represent and warrant that you meet these requirements. If you are accessing or using the Services on behalf of an organization, company, or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms. The Services are provided for personal, non-commercial use only, unless otherwise agreed in a separate written agreement with TP-Link. You agree to use the Services only as permitted by applicable law and not in any jurisdiction where use of the Services is prohibited.

2. Modifications to Terms.

TP-Link reserves the right to modify, update, or replace these Terms at any time, in its sole discretion. When we make any such changes, we will provide notice by posting the updated Terms within the Services, updating the "Effective Date", and where required, by sending notice to the email address associated with your account. For certain material changes, TP-Link may require affirmative acknowledgement before continued use of the Services. Any changes will take effect on the date specified in the updated Terms and will apply prospectively from that date. Your continued access or use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue your use of the Services. You are responsible for reviewing the Terms periodically and for ensuring that your contact information associated with your account remains accurate.

3. Account Registration.

To access our Services or use certain features, you may be required to create an account. By registering for an account, you represent and warrant that: (a) all information you provide is accurate and complete, and (b) you will keep your account information current at all times. TP-Link reserves the right to suspend, restrict, or terminate any account at any time, in its sole discretion, including for fraud, inactivity, or violations of these Terms.

4. Fees and Payment.

Certain features of the Services may be offered on a paid or subscription basis. You are not required to purchase or subscribe to any paid features, but if you choose to do so, you agree to pay all applicable fees as described. By purchasing or subscribing to a paid feature, you authorize TP-Link, or its third-party payment processor, to charge your selected payment method for all applicable fees on a recurring or one-time basis, as specified.

Fees may be billed in advance and are non-refundable, unless otherwise stated in writing or required by applicable law. TP-Link may modify its pricing or introduce new fees with at least ten (10) days' advance notice, which may be provided by email or by posting within the Services. Your continued use of any paid features following notice of a pricing change constitutes your acceptance of the new fees. If you purchase subscriptions through a third-party platform, that platform's payment terms, billing cycles, and refund policies will apply, and TP-Link is not responsible for managing or processing those payments.

5. Subscription Plans and Trials.

TP-Link offers multiple subscription plans with varying feature sets and storage capabilities. Each plan may include access to specific features, such as extended cloud video storage, AI-powered functionality, or multi-device support, as further described below. Subscription features and availability may differ by plan, platform, or location, and are subject to change at any time.

Subscription Tiers. TP-Link currently offers three subscription plan tiers in the United States:

Tapo Cloud: Includes cloud storage of event clips for 30 days and supports up to 2 devices per account.
Tapo Cloud Advanced: Includes cloud storage for 180 days and supports unlimited devices within a single home (as defined below).
Tapo Cloud Advanced AI: Includes all features of Tapo Cloud Advanced, plus access to AI-Powered features, including AI chat/Aireal, AI video summaries, AI-powered search, and facial recognition, where permitted by law.

Free Trial. Eligible users may be offered a 30-day trial. Billing authorization with auto-renew enabled is required at the start of trial. Unless canceled before the trial ends, the free trial will automatically convert to a paid subscription plan, and the applicable subscription fee will be charged. Trial availability and eligibility vary by platform. Free trials are only available to first-time users. Users who have previously subscribed or participated in a free trial (under any account or identity) are not eligible.

TP-Link reserves the right to change, suspend, or terminate trial availability at any time and for any reason. Users may cancel a trial at any time before it converts to a paid subscription plan. Cancellation must be completed through the same platform used to activate the trial. In the event of cancellation, access will continue until the end of the trial period, unless otherwise restricted by the applicable platform.

Plan Changes.

Upgrades. When you switch to a higher-tier subscription plan (for example, Cloud to Advanced or Advanced to Advanced AI), the new subscription plan takes effect immediately. You will be charged the full price of the new subscription plan at the time of the upgrade. Refunds or credits for unused time on your previous subscription plan will be handled in accordance with the policies of the platform used to purchase the subscription.
Downgrades. The effect of switching to a lower-tier subscription plan or disabling auto-renewal depends on the platform. If you purchased your subscription plan through Apple or Google, the downgrade takes effect at the end of the current billing cycle. No refunds will be issued for unused time when downgrading. If you purchased your subscription plan through Stripe or PayPal, the downgrade may take effect immediately, and refunds or credits may be issued based on platform capabilities.
Cancellation. If you cancel your subscription, you will no longer be billed for the subscription plan, but you are not guaranteed a refund. Refunds, if any, are governed by the policies of the platform used to purchase the subscription.

Billing and Payments. Fees and payment for subscription plans are governed by Section 4 (Fees and Payment). Please refer to that section for details on billing cycles, refunds, and payment responsibilities.

Cloud Data Retention. While a subscription is active, video clips and other cloud data will be retained based on the plan's storage period (30 days or 180 days). Upon expiration or cancellation of a subscription, a 14-day grace period begins, during which users may continue to access, view, and download their content. During the grace period, users may download video clips to a local device subject to a 200-clip maximum. TP-Link reserves the right to adjust download limits or impose additional limits such as file size restrictions, at any time, with or without notice, except where reasonable notice is required by applicable law. After the grace period, all associated cloud data will be permanently deleted and cannot be recovered. This deletion applies only to data associated with the expired subscription plan. If you have other active subscriptions linked to your account, cloud data associated with those subscription plans.

Fair Use and One Home Policy. Certain subscription plans (Tapo Cloud Advanced and Tapo Cloud Advanced AI) allow connection of an unlimited number of devices within one home. "Unlimited" means all eligible devices operating within a single home. A "home" is defined as a single household, a single residence, or a single physical location where a group of devices are connected to the same primary Wi-Fi network or IP address. All devices covered under an unlimited plan are expected to operate on the same network. Use of a single subscription across multiple households, properties, or geographically separate locations is considered a violation of this policy.

TP-Link may use automated methods to detect potential misuse, including reviewing device IP addresses and usage patterns. Detection may occur during device onboarding or during periodic system checks. If misuse is detected, you may be notified and asked to correct the issue. Continued or repeated violations may result in enforcement actions, including unenrollment of certain devices from your subscription, feature restrictions, or subscription cancellation. Enforcement methods may vary depending on the platform used to purchase the subscription.

This policy is intended to prevent abuse, protect service integrity and ensure fair access for all users. TP-Link reserves the right to interpret and enforce this policy in its discretion, consistent with applicable platform policies and laws.

6. Changes to the Services.

TP-Link reserves the right to modify, update, suspend, restrict access to or discontinue any aspect of the Services, in whole or in part, either temporarily or permanently, at any time and without liability. This includes, without limitation, introducing new features, imposing limits on certain functionality, or removing existing features. Some changes to the Services may affect the functionality or compatibility of the Services with certain devices, software, or third-party services. TP-Link will make reasonable efforts to provide advance notice of any material changes that may significantly affect your use of the Services, where practicable. You acknowledge that it is your responsibility ensure that your devices, software, and third-party services remain compatible with the Services as they evolve. From time to time, TP-Link may offer experimental, beta, or preview features. These features are provided on an "AS-IS" basis and may be modified, limited, or removed at any time without notice. If you do not agree to any changes to the Services, your sole remedy is to stop using the Services.

7. Intellectual Property.

All rights, title, and interest in and to the Services, including the Apps, APIs, software, documentation, interfaces, and other content or materials provided by TP-Link, are and will remain the exclusive property of TP-Link or its licensors. This includes all associated intellectual property rights, such as copyrights, trademarks, patents, trade secrets, and all other proprietary rights ("TP-Link IP"). For clarity, this does not include any user-provided content or AI-generated output governed by the "AI Services" section of these Terms.

Subject to your compliance with these Terms, TP-Link grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Apps and related software on your personal devices, solely for lawful purposes and in accordance with these Terms. This license does not grant you any ownership or other rights in the Services or TP-Link IP. You may not, and may not permit others to (i) modify, copy, reproduce, distribute, publicly display, or create derivative works of the Services or any part thereof; (ii) reverse engineer, decompile, decode, disassemble, or attempt to extract the source code of any software provided by TP-Link; (iii) use any part of the Services for commercial purposes without prior written permission; (iv) remove or alter any copyright, trademark, or proprietary notices; or (v) use TP-Link's name, logo, or other brand assets without express written authorization.

These Services may include software components licensed under open-source licenses, such as the GNU General Public License or similar licenses. Your use of such components is subject to the terms of those licenses. Nothing in these Terms limits your rights under applicable open sources licenses.

Ownership and use of any content you generate or submit through AI-powered features is governed separately under the "AI Services" section of these Terms.

8. Submissions, Postings and Emails.

TP-Link does not accept or consider unsolicited ideas, proposals, concepts, or other related materials of any kind, whether submitted by email or through any other means of communication. Any such submissions will be deleted, discarded, or returned without review. Any materials sent to TP-Link will not be treated as confidential or proprietary.

9. User Content.

You are solely responsible for any content that you upload, post, email, transmit, or otherwise make available through the Services, including text, images, audio, video, comments, and other related materials ("User Content"). By submitting or making available User Content through the Services, you (a) represent and warrant that you own all necessary rights to the content or have obtained all required permissions to share it, and (b) grant TP-Link a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, modify, distribute, publish, publicly perform, publicly display, and create derivate works from your User Content for the purpose of operating, supporting, improving, and promoting the Services. This license is granted for the duration of your use of the Services and continues thereafter for as long as reasonably necessary to operate, maintain, improve, or support the Services, in accordance with applicable law. To the maximum extent permitted by law, you waive any moral rights you may have in your User Content and authorize TP-Link to take any action reasonably necessary to enforce the above license, including acting as your agent for limited purposes.

Certain features of the Services may allow your User Content to be publicly visible, shared, rated, commented on, or otherwise interacted with by other users. TP-Link may use publicly shared User Content to personalize or improve the Services, promote popular content, generate aggregated ratings, market our products, or feature user contributions. You acknowledge and agree that once User Content is made public, it may not be fully deletable or removable from all systems or downstream uses.

You acknowledge that certain types of content, such as public comments or posts, may remain visible even after deletion, and that TP-Link may retain copies of User Content in accordance with its data retention practices and applicable law. TP-Link may access, preserve, or disclose User Content if required to do so by law or legal process, or in good faith to: (a) enforce these Terms; (b) respond to claims of unlawful content or violations of rights; (c) address security or technical issues; or (d) protect the rights, property, or safety of TP-Link, its users, or the public. TP-Link also reserves the right to remove any User Content that it determines, in its sole discretion, violates these Terms or is otherwise objectionable.

10. Claims of Copyright Infringement.

TP-Link respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act ("DMCA"). If you believe that any content available through the Services infringes your copyright, you may send a written notice of claimed infringement to our designated DMCA Agent at:

DMCA Agent

TP-Link Systems Inc.

5 Peters Canyon Road

Irvine, CA 92618

Email:

Your written notice must include the following:

Your name, address, telephone number, and email address;

A description of the copyrighted work that you claim has been infringed;

A description of where the allegedly infringing material is located, such as a specific URL or location within the Services;

A statement by you that you have a good faith belief that the disputed use has not been authorized by you, your agent, or the law;

You electronic or physical signature or the physical or electronic signature of the person authorized to act on your behalf; and

A statement by you made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

TP-Link reserves all rights and defenses available under copyright law, including those under the DMCA and 17 U.S.C. Section 512.

11. Restrictions on Use.

You agree not to misuse the Services or assist others in doing so. Without limitation, you may not:

Unlawful Conduct

Violate any applicable law, regulation, or third-party right, including intellectual property, privacy, or publicity rights.
Use the Services in connection with any fraudulent, deceptive, threatening, defamatory, harassing, obscene, or otherwise harmful content or behavior.

Security Violations

Access or attempt to access accounts, data, or systems without authorization.
Probe, scan, or test the vulnerability of any system or network.
Bypass, disable, or interfere with any security or authentication mechanisms.
Distribute or use tools or code intended for hacking, password guessing, network probing, or spreading malware.
Circumvent access restrictions, exploit vulnerabilities, or tamper with the Services or any related infrastructure.
Use the Services to compromise, disrupt, or degrade the integrity, security, or performance of TP-Link systems, networks, or connected devices.

Abuse of Service Functionality

Use the Services in a way that could damage, disable, or impair any part of the platform or its users.
Introduce excessive traffic, automated queries, bots, or scripts that violate usage limits or degrade performance.
Scrape, copy, index, or store a substantial portion of content without authorization.
Attempt to reverse engineer, decompile, or otherwise derive source code from the Services.

Disruption and Interference

Spam, flood, or overload communication channels.
Attempt to manipulate usage stats, ratings, or public content features.
Undermine or interfere with the intended experience of other users.

You may connect certain TP-Link devices and approved third-party devices to the Services. You agree not to connect or configure any device in any manner that could pose a safety risk to any person, or cause damage to property. TP-Link is not responsible for improper use or unsafe configuration of connected devices. Use of third-party devices may also be subject to separate terms from the applicable manufacturer or provider.

TP-Link may suspend or terminate your access to the Services if, in TP-Link’s sole discretion, you violate these restrictions or engage in conduct that is abusive, harmful, or inconsistent with the intended use of the platform. TP-Link reserves the right to investigate suspected violations and may remove content, or involve law enforcement as appropriate. We may disclose your information in connection with such investigations in accordance with applicable law. Violations of this section may expose you to civil or criminal liability.

12. AI Services.

Some Services include access to AI Services, as previously defined. These features may allow you to submit content ("Input") and receive AI-generated responses ("Output"). Together, Input and Output are referred to as "Content". Some AI Services may rely on third party platforms, such as Azure OpenAI and Google Vertex. AI By using the AI Services, you acknowledge and agree to the following:

Ownership and Use of Content. You retain any rights you hold in the Input you submit and the Output you receive. TP-Link does not claim ownership of your Content. However, by using the AI Services, you grant TP-Link a limited, non-exclusive, royalty-free license to use your Content as needed to operate, support, and improve the AI Services, including in de-identified form. Output may be similar or identical to content generated for other users and is not considered confidential.

User Responsibilities. By submitting Input, you represent and warrant that: (i) you have all necessary rights, licenses, and permissions to provide the Input; (ii) the Input does not violate any law or infringe the rights of any third party, including any IP Rights or privacy or publicity rights; (iii) you are solely responsible for how you use the Output; and (iv) you will not misrepresent Output as being human-generated. TP-Link does not guarantee the accuracy, completeness, reliability, or appropriateness of any Output.

Prohibited Uses. You agree that you will not use the AI Services: (i) to violate any applicable law, regulation, or third-party rights; (ii) to generate or disseminate content that is deceptive, harmful, harassing, defamatory, obscene, or otherwise unlawful or objectionable; (iii) to seek professional advice (e.g., medical, legal, or financial); (iv) to develop, train, or refine competing AI or large language models; or (v) for the purpose of disinformation, impersonation, or manipulation; (vi) in any high-risk or safety-critical system, including medical, emergency, or life-support context..

Device Control Risks. If you use the AI Services to configure, control, or automate your devices, you are solely responsible for ensuring the results are safe and appropriate for your environment. TP-Link does not monitor your use of AI-powered device control features and is not responsible for the consequences of unsafe or inappropriate device configurations. You should always verify that your devices are being operated within safe and supported parameters.

Privacy. By using AI Services, you understand and agree that your Input and Output may be processed by third-party providers on TP-Link's behalf. Do not submit passwords, financial information, or sensitive personal data. You should not submit personal data about others unless you have the lawful authority to do so. See our Privacy Policy for more information.

Improvement of AI Services. We may use de-identified Content to maintain, analyze, and improve AI performance, in accordance with applicable law and our Privacy Policy. Unless you opt-in or voluntarily provide feedback, your Content will not be used to train the underlying AI models.

Disclaimer. The AI Services and all associated Output are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied. TP-Link does not guarantee the accuracy, completeness, legality, reliability, or usefulness of any Output. Output may be outdated, misleading, inaccurate, incomplete, or otherwise inappropriate for your specific use case. You are solely responsible for independently evaluating the suitability of any Output before relying or acting upon it. TP-Link disclaims all liability arising from your use of or reliance on the AI Services or any Output. Some AI Services are powered by third-party platforms. TP-Link makes no representations or warranties regarding the performance, availability, or Output of any third-party model. To the fullest extent permitted by law, TP-Link disclaims all liability arising from your use of or reliance on the AI Services or any Output.

13. Third-Party Services.

The Services may include links or integrations with third-party websites, applications, devices, or services that are not owned or operated by TP-Link. These may include external platforms, smart home integrations, websites linked from within the Apps, or third-party devices connected to TP-Link hardware or services. You understand that your access to or use of any third-party service is at your own risk and is subject to separate terms and privacy policies. Some third-party websites or services may contain content that is offensive, inappropriate, or not suitable for all users. TP-Link does not control such content and disclaims any responsibility for your exposure to it. TP-Link makes no representations or warranties about and does not assume responsibility for the functionality, accuracy, legality, availability, or security of such third-party services, including any related content or products. Inclusion of a link or integration does not imply endorsement of affiliation. Before using or engaging with any third-party service, you should review their terms, policies, and practices. TP-Link encourages you to exercise caution and make any inquiries you consider necessary before proceeding with any transactions or sharing personal information. We do not control and are not liable for any third-party actions or failures, including issues regarding purchases, transactions, data security, or product reliability. To the fullest extent permitted by law, you agree that TP-Link shall not be liable for any loss or damage arising from your access to or use of any third-party websites, applications, devices, or services, or any interactions between you and a third party through or in connection with the Services.

14. Termination.

You are free to stop using the Services at any time. At any time, TP-Link may suspend or terminate your access or use of the Services in whole or in part, in its sole discretion, including if you violate these Terms or if suspension is required by law, regulation, or third-party service provider obligations. TP-Link will make reasonable efforts to notify you prior to termination where practical, unless doing so would be unlawful, impractical, or could pose a risk to safety, security, or the rights of TP-Link or others.

If your account is terminated, TP-Link may retain your User Content in accordance with applicable law. We may, but are not obligated to, delete your User Content after termination. You are solely responsible for backing up your content or retrieving any data prior to termination. Termination or suspension of your access or use of the App, for any reason, does not relieve you of any obligation or liabilities under these Terms that, by their nature, should survive (including without limitation disclaimers, limitations of liability, ownership rights, and dispute resolution provisions).

15. Security.

You are responsible for maintaining the confidentiality of your username and password and for all activity that occurs under your account. Your credentials are for individual use only and may not be shared with others. You are also responsible for enabling any available security features, such as multi-factor authentication (if offered), and for keeping your contact information current. You must notify TP-Link immediately of any suspected or actual unauthorized use of your account or any other breach of security. TP-Link may monitor log in activity, require you to update your credentials, or suspend or terminate your account if we believe it is insecure or compromised.

You are responsible for securing any devices, third-party services, or applications connected to your TP-Link account. TP-Link is not liable for any loss or damage arising from your failure to use reasonable security measures or from unauthorized access by others. This includes changes to device behavior, automation routines, or data exposure caused by compromised credentials. If TP-Link becomes aware of a data breach that may affect your personal information, we will notify you in accordance with applicable law and our Privacy Policy.

16. Warranty Disclaimer.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TP-LINK DISCLAIMS ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF DATA OR OUTPUT.

TP-LINK DOES NOT GUARANTEE THAT THE SERVICES WILL BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THE SERVICES AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TP-LINK MAKES NO REPRESENTATIONS REGARDING THE CORRECTNESS, ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE SERVICES OR ANY CONTENT, INCLUDING AI GENERATED OUTPUT, OR RESULTS OBTAINED THROUGH THEIR USE.

SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. TO THE EXTENT SUCH LAWS APPLY TO YOU, SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY. WHERE LEGALLY REQUIRED, CERTAIN WARRANTIES MAY STILL APPLY TO YOU AS A CONSUMER. THIS DISCLAIMER APPLIES ONLY TO THE SERVICES PROVIDED UNDER THESE TERMS AND DOES NOT APPLY TO ANY HARDWARE PRODUCTS. PRODUCT WARRANTIES, IF APPLICABLE, ARE GOVERNED BY SEPARATE TERMS PROVIDED WITH THE PRODUCT OR AVAILABLE ON THE TP-LINK WEBSITE.

17. Limitation of Liability.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL TP-LINK BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF USE, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATING TO YOUR ACCESS OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES. THIS LIMITATION APPLIES TO, WITHOUT LIMITATION: (A) THIRD-PARTY INTEGRATIONS OR LINKS; (B) CONTENT OR INFORMATION OBTAINED FROM THE SERVICES (INCLUDING AI-GENERATED OUTPUT); OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS, CONTENT, OR DEVICES. TO THE EXTENT TP-LINK IS FOUND LIABLE TO YOU IN CONNECTION WITH THE SERVICES, THE TOTAL CUMULATIVE LIABILITY WILL NOT EXCEED THE GREATER OF (I) $100 OR (II) THE AMOUNT PAID BY YOU TO TP-LINK IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE APPLICABLE CLAIM.

THIS LIMITATION DOES NOT APPLY TO LIABILITY RESULTING FROM TP-LINK'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT TO THE EXTENT SUCH LIMITATION IS NOT PERMITTED BY LAW.

18. Risk of Loss; Insurance.

YOU ARE SOLELY RESPONSIBLE FOR ANY LOSS, DAMAGE, OR EXPENSE RESULTING FROM YOUR USE OF THE SERVICES, INCLUDING IN CONNECTION WITH ANY DEVICE CONFIGURATIONS, AUTOMATION ROUTINES, OR CONTROL OF PHYSICAL ENVIRONMENTS. TP-LINK IS NOT AN INSURER AND DOES NOT PROVIDE INSURANCE COVERAGE FOR PERSONAL INJURY, PROPERTY DAMAGE, OR ECONOMIC LOSS. YOU ARE RESPONSIBLE FOR MAINTAINING APPROPRIATE INSURANCE TO COVER ANY OF THESE RISKS.

19. Indemnity.

You agree to indemnify and hold TP-Link and its affiliates, and their respective shareholders, officers, directors, agents, employees, contractors, and representatives, harmless from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your use of the Services (including any actions taken by a third party using your account), (b) your violation of these Terms, (c) any User Content you submit, post, or share, (d) your infringement or violation of any third-party rights, including intellectual property rights or rights of publicity or privacy, or (e) your use of the AI Services, including reliance on Output, device configurations, or prohibited use. In the event of such a claim, TP-Link will provide notice of the Claim to the contact information we have for your account, though failure to deliver such notice shall not eliminate or reduce your indemnification obligations.

20. Choice of Law; Arbitration.

a. Mandatory Arbitration and Class Action Waiver.
To the fullest extent permissible by law, with the exception of disputes pertaining to TP-Link’s intellectual property rights and certain statutory claims that, pursuant to law, are not arbitrable, any dispute of any kind between you and TP-Link arising under or relating to these Terms shall be resolved through binding arbitration pursuant to the JAMS Streamlined Arbitration Rules and Procedures on an individual basis with no class relief. The arbitrator shall be a retired judge or justice of any California state or federal court with substantial experience in the internet industry and shall follow California substantive law in adjudicating the dispute, except that this Section shall be construed as a “written agreement to arbitrate” pursuant to the Federal Arbitration Act (“FAA”). You and we agree that we intend that this Section satisfies the “writing” requirement of the FAA. The hearing shall be conducted in the county that encompasses the billing address you have provided to TP-Link. For any claim in which you seek U.S. $10,000.00 or less, you shall have the choice as to whether the hearing is conducted in person, by telephone, or instead the arbitrator may decide the dispute without a hearing. For those claims that the arbitrator determines are not frivolous, TP-Link shall pay the costs and fees of JAMS and the arbitrator. TP-Link agrees that it will not seek reimbursement from you for its costs and fees incurred by it in the arbitration, unless the arbitrator determines those claims are frivolous. AGREEMENT TO THESE TERMS CONSTITUTES AN AGREEMENT TO PURSUE YOUR CLAIM ON AN INDIVIDUAL BASIS AND A WAIVER OF THE ABILITY TO PURSUE YOUR CLAIM IN A CLASS ACTION.

b. Notice
If you have a dispute that our customer service representatives cannot resolve and you wish to pursue arbitration, you must first complete the following steps before filing an arbitration claim:

(1) You must first send a notice of dispute to the following email address: tapo.legal@tp-link.com. The notice must include: your name, phone number, email address associated with your account, listing of product(s) subject to your dispute, a description of the problem, any documents you want TP-Link to consider, and a description of the relief you seek from TP-Link;

(2) Upon receipt of your notice of dispute, including all required fields, you and TP-Link agree to negotiate in good faith for 60 days to try to resolve the dispute;

(3) If either side requests a settlement conference during this period, then you and TP-Link agree to schedule that conference by phone or videoconference and to personally participate in it. Either side can bring counsel, but the conference must be individualized to our dispute. For claims covered by the notice of dispute, any statute of limitations will be tolled from the date the notice is received until the later of (i) 60 days, or (ii) after a timely requested settlement conference is completed.

For avoidance of doubt, a court can enjoin the filing or prosecution of an arbitration in breach of these pre-arbitration dispute resolution requirements. If either party seeks an injunction from a court on this basis, you and TP-Link agree that the arbitration (and any obligation to pay arbitration fees) will be stayed until that request is resolved and all appeals exhausted.

c. Arbitration Process and Procedure
If the parties do not reach an agreed upon solution within sixty (60) days from the original notice of dispute, then either party may initiate binding arbitration as the sole means to resolve claims, subject to these Terms as described in section (a) Mandatory Arbitration and Class Action Waiver.

21. Local Regulation.

The Services are operated from the United States and may not be appropriate or available for use in all jurisdictions. If you choose to access the Services from other locations, you do so on your own initiative and risk. You are responsible for compliance with applicable local laws and regulations, including laws concerning the transmission of technical data exported from the United States or the country you reside in. TP-Link makes no representation that the Services are lawful or appropriate for use in any particular location.

22. Export Regulation.

The Services may be subject to US export control laws, including the US Export Administration Act. You agree not to, directly or indirectly, export, re-export, or make the Services available to any jurisdiction, person or entity prohibited by applicable export laws. You are solely responsible for complying with all applicable export control and sanctions laws, including obtaining any required licenses or governmental approvals.

23. U.S. Government Rights.

The Services, including any related software, are commercial computer software and commercial computer software documentation developed exclusively at private expense, as defined in applicable U.S. regulations. If you are a U.S. government user or contractor, you receive only those rights in the Services granted to all other end users under these Terms, in accordance with (a) 48 C.F.R. §227.7201 through 48 C.F.R. §227.7204, with respect to the Department of Defense and their contractors, or (b) 48 C.F.R. §12.212, with respect to all other US Government licensees and their contractors.

24. Updates.

TP-Link may from time to time in its sole discretion develop and provide updates to its Services, which may include upgrades, bug fixes, patches, security enhancements, error corrections, or new features (collectively, including related documentation, if any, “Updates”). Updates may also modify or delete certain features or functionality.

Unless otherwise specified, Updates will be deployed automatically without separate notice. Your continued use of the Services after an Update constitutes your acceptance of the updated version. TP-Link has no obligation to provide any Updates or to continue offering any specific features or functionality. TP-Link is not liable for any issues caused by your failure to install Updates or by changes resulting from an Update.

TP-Link reserves the right at any time, without liability to you, to suspend, modify, or discontinue the Services, in whole or in part, temporarily or permanently, with or without notice.

25. Limitations of Services and Product Software.

You acknowledge and agree that the Services, including the Apps and any connected features may not be available at all times and are not guaranteed to be error-free or uninterrupted. Service availability may be affected by system maintenance, updates, internet or network outages, device compatibility or other technical issues. You agree that you will not be entitled to a refund under these circumstances.

TP-Link does not guarantee continuous or secure access to the Services and disclaims any obligation to maintain specific uptime or availability levels. You agree that TP-Link is not liable for any unavailability, interruption, or limitation of the Services, including any impact on device performance, automations, or user experience.

26. Assignment.

You may not assign, delegate, or transfer these Terms or your rights or obligations hereunder, in any way (by operation of law or otherwise). Any attempted transfer in violation of this section is void. TP-Link may transfer, assign, or delegate these Terms and our rights and obligations without restriction and without consent

27. Miscellaneous.

The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. These Terms together with the Privacy Policy and any additional terms presented with the Services, constitute the entire agreement between you and TP-Link relating to the Services and supersede all previous agreements and understandings. If any provision of these Terms is found to be unenforceable, that provision will be limited or modified to the minimum extent necessary, and the remainder will remain in full force and effect. No agency, partnership, joint venture, or employment is created between you and TP-Link as a result of these Terms. You are responsible for complying with all applicable laws and regulations, including any taxes, duties, or government fees arising from your use of the Services.

28. Notice to California Residents

Under California Civil Code Section 1789.3, California residents who use the Services are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

How to Contact Us

Please forward any comments or complaints about the Services to:

TP-Link Systems Inc., 5 Peters Canyon Road, Irvine, CA 92606

Email: support@tp-link.com